CAIDEL Terms of Use

Thank you for using CAIDEL!

These Terms of Use (“Terms”) govern your access to and use of CAIDEL’s software-as-a-service platform, websites, and associated services (collectively, the “Services”). By accessing or using our Services, you explicitly agree to these Terms. Please read them carefully.

If you reside in the European Economic Area (EEA), Switzerland, or the United Kingdom, these Terms are governed by Dutch law and applicable European regulations, including the GDPR and the Digital Services Act (DSA). For users outside these regions, these Terms are governed by Dutch law to the extent permitted by your local laws, unless mandatory local laws apply otherwise.

Our Privacy Policy explains how we collect and use personal data. Although it does not form part of these Terms, it is an important document you should read.

Who We Are

CAIDEL B.V. (referred to as “CAIDEL”, “we”, “our”, or “us”) is a company registered in the Netherlands. Our mission is to make AI development accessible to every business rapidly and efficiently. Verify that this aligns with our current services to ensure accuracy.

Registration and Access

Minimum Age: You must be at least 13 years old (or the minimum age required by your country to consent to digital services). EEA users under 16 require parental consent. If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian.

Account Information: You must provide accurate and complete information when registering. You are responsible for all activities that occur under your account, including maintaining the confidentiality of your password and notifying us immediately of any unauthorized access.

Authorized Use: If you create an account on behalf of an organization, you confirm that you are authorized to bind that organization to these Terms.

Using Our Services

Permitted Use: You may use our Services only in accordance with these Terms and applicable law.

Prohibited Use: You may not:

Use the Services unlawfully or in a way that infringes the rights of others.
Reverse-engineer, copy, or resell the Services except as permitted by law.
Misrepresent AI-generated output as human-authored in ways that could reasonably cause harm, deception, or legal issues (e.g., in official documents or high-stakes decisions).
Interfere with the security, stability, or operation of the Services.
Use CAIDEL’s outputs to develop competing AI or MLOps platforms.
Use Outputs in high-stakes decisions (e.g., medical, legal, or safety-critical) without independent verification.

Content

Your Content: You may provide input data, code, or other information (“Input”) and receive output generated by the Services (“Output”). Together, these are “Content.” You are solely responsible for ensuring your Content complies with applicable laws and does not infringe third-party rights.

Ownership: As between you and CAIDEL:

You retain ownership of your Input.
To the extent permitted by law, you own the Output, but Outputs may incorporate elements from our models and are not guaranteed to be original or non-infringing.
CAIDEL retains ownership of the underlying platform, models, and technology.

Use of Content: We may use Content to provide, maintain, improve, and secure our Services, as required by law. You may opt out of use of your Content for model improvement by contacting us at info@caidel.com.

Indemnity: You agree to indemnify, defend, and hold harmless CAIDEL, its affiliates, and employees from any claims, losses, or damages arising from your Content, use of Outputs, or violation of these Terms.

Accuracy and Limitations

AI systems may generate inaccurate, incomplete, or misleading information. You agree not to rely on Outputs as the sole source of truth, especially in areas with legal, financial, health, or safety implications. CAIDEL is not liable for any decisions based on Outputs. Always verify Outputs with qualified professionals.

Paid Accounts

Billing: Subscriptions will renew automatically unless cancelled. You are responsible for providing valid payment details and paying applicable taxes.

Cancellation: You may cancel at any time. Payments are non-refundable except where required by EU consumer law.

Changes: We may adjust prices with at least 30 days’ prior notice via email or in-app notification. We may suspend access for non-payment without liability.

Termination and Suspension

We may suspend or terminate your access if:

You breach these Terms.
It is necessary to comply with law or protect our platform.
Your account has been inactive for more than 6 months (for free plans).

You may terminate your account at any time. Upon termination, we may delete your Content without liability, subject to GDPR data retention requirements.

Liability and Disclaimers

Disclaimer: Services are provided “as is” without warranties of any kind, except as required by law.

Limitation of Liability: To the maximum extent permitted under Dutch and EU law, CAIDEL’s total liability for any claim will not exceed the amount you paid us in the 12 months prior to the claim. CAIDEL is not liable for indirect, incidental, consequential, or special damages, even if advised of the possibility of such damages.

Consumer Rights: These Terms do not limit your statutory rights under Dutch or EU consumer protection law, including for gross negligence or willful misconduct.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Netherlands.

Disputes shall be submitted to the competent courts of Amsterdam, unless mandatory law requires otherwise. You may also use the European Commission’s Online Dispute Resolution platform. For efficiency, disputes may be resolved via binding arbitration in Amsterdam under the rules of the Netherlands Arbitration Institute.

Changes to These Terms

We may update these Terms from time to time to reflect changes in law, regulation, or our Services. Material changes will be communicated at least 30 days before they take effect via email or in-app notification. If you do not agree, you must stop using our Services.